About Us

HISTORY

In business since 1956, Contact One Call Center has supported clients’ needs for over 50 years. Currently Contact One Call Center supports clients locally, nationally, and internationally on a 24/7 basis. Contact One Call Center’s clients represent a wide variety of industry from plumbing to medical, real estate to IT, start-up to long established e-tailers.

SERVICE, SERVICE, SERVICE

Regardless of the industry or the need, Contact One Call Center knows that the most important service we can provide is excellent service. Contact One Call Center continuously monitors our call agents to ensure that our clients’ accounts are being handled correctly and professionally. Contact One Call Center is a member of the Association of TeleServices International and winner of the prestigious ATSI Award of Excellence.

LOCATION

Located in Denver, Colorado our talented agents do not have the accents commonly found in other parts of the United States or the world and many of our talented agents possess Spanish speaking capabilities allowing Contact One Call Center agents to serve the Spanish speaking population. We believe this allows us to provide our clients with better service through our ability to communicate more effectively with our client’s customers.

TECHNOLOGY

Things have changed tremendously since 1956 and the days of the switchboard. Nevertheless, Contact One Call Center has stayed on the leading edge of technology to ensure that we deliver the most effective and capable service possible to our clients and our clients ever changing demands. Our Microsoft SQL Database Management System ensures speed and reliability while our Oracle-based digital telephony switch with redundant T1 PRI lines handles call routing. This affords ultimate flexibility and call clarity for our clients, and our backup power supply provides emergency power to our call center allowing our agents to continue supporting our clients accounts when everyone else is in the dark. Web-based application accounts are supported by a failsafe Internet connection utilizing T1 data lines backed up by high speed DSL lines.

MEET THE TEAM!

John F Brashear, Vice President/General Counsel

John has a Bachelor of Arts in both Psychology and Sociology from Southern Methodist University. During his summers between college John would involve himself in learning the intricacies of the Answering Service and Call Center Business. After graduating college John proceeded to earn his Law degree from Western New England College School of Law. After several years of running his own law practice, John finally joined his father at Contact One Call Center to run the business’ day to day operations, serve as General Counsel, and to direct, design and maintain an efficient organization with superior customer service.

Lisa Diguardi, Database Administrator

Lisa Diguardi is moving towards her 25^th year as an employee of Contact One Call Center. Lisa, like Blanca and Malinda, started at Contact One Call Center as a call agent and is now Contact One Call Center’s Database Administrator. Lisa has a Bachelor of Science degree in Database Management Systems from Metro State and currently holds certifications as a Database Analyst, Programmer Analyst and specializes in SQL Server, T-SQL, VB 6,0, and VBA. Lisa is responsible for all database management, building and reporting.

Blanca Salas, Director of Operations

Blanca Salas is Contact One Call Center’s Director of Operations and is primarily responsible for all agent hiring, training, scheduling and supervision and discipline. Blanca has been with Contact One Call Center for over 7 years and has 10 years of customer service experience. Blanca has a degree from the University of Colorado in Psychology/Sociology and is fluent in both Spanish and English.

Our Customer Service Agent Team

Comprised of agents who are selected, trained and rewarded on the basis of quality customer service, highly effective caller interactions and retention of increasingly satisfied clients, these individuals are the primary reason we have achieved the ATSI award for excellent service.